Terms and Conditions
Thank you for using Salva. We assure that you will find the use of Salva convenient and easy. By using this website you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not use this website. It shall be your responsibility to check the terms & conditions for any changes or amendments which shall be made from time to time
1. Salva Business and Scope of the Service Provided:
Salva is an ecommerce platform that provides an online grocery shopping experience to its users.
a. Your order is an offer to buy from us. Acceptance of the order is at the discretion of Salva. A contract will only be given effect once we notify you that we have confirmed your order. At any point up until then, we may decline to supply the goods to you. Payment of the order is due at the time of delivery.
b. Prices of products sold through our website may be different from those available in retail stores.
c. Salva team will deliver the products at the address specified during order confirmation. It is your responsibility to ensure presence of someone responsible to receive the order. Anyone receiving the order at the specified address will be presumed to be a person authorized by you to receive and is required to make full payment of the order. If the order is undelivered due to absence of any receiver or wrong delivery address, an additional delivery fees will be applicable on re-delivery of the order.
You represent and warrant that you are at least 18 years old and competent to enter into legally binding agreement. You shall not use this website if you are not competent to contract under the applicable laws, rules and regulations.
All prices posted on this website are subject to change without notice. Prices of fresh fruits and vegetables change on a daily basis hence, prices prevailing at commencement of placing the order will apply. In case of any additional taxes or charges the same will be mentioned on the website. All prices are maximum retail price unless specified otherwise.
c. Cancellation Policy:
It is our policy to permit you to cancel the order until a contract has been made effective i.e. before we notify you via email/sms/phone call of dispatch of the order. Once an order is dispatched, no cancellations can take place.
If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms and Conditions, we reserve the right to cancel such order. We may also flag such suspected users of our website, deny access to them and even cancel any orders placed by them.
d. Discounts and Coupons:
Each voucher/discount coupon may have certain conditions such as a minimum order requirement, single use or validity for a specific time period. Upon entering the coupon code on the website bill amount is automatically adjusted as per the conditions of the coupon. You are eligible to use only one promotional/discount scheme at a time. Discount coupons are irreplaceable if lost or stolen and cannot be sold, refunded, exchanged, transferred, shared or returned. No reproduction of voucher code is permitted. Salva reserves the right to verify the coupon and declare it null and void if any duplication or fraudulent activity is suspected. All decisions of Salva with regards to the discount codes and promotional coupons are final.
All payments are to be made in full and in cash (only in PKR) at the time of delivery.
f. Returns and Refunds:
• Please check all the products quality and quantity at the time of delivery. A claim of product quality or quantity won’t be entertained after the stock is delivered.
• We won’t be able to return a product if it’s not up to standard from inside after opening.
• If a product is unopened and if the quality is not up to mark, please return it at the time of delivery, no later claims will be accepted
• We are not responsible if you don’t like the product and want to return it, we won’t be able to return it until there is some quality issue